Return & Refund Policy

Overview

At WooFashion, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our hassle-free return and refund policy.

Return Window

You have 4 days from the date of delivery to return an item for a full refund or exchange.

Eligibility Criteria

To be eligible for a return, items must meet the following conditions:

• Unused & Unworn: Items must be in their original condition with all tags attached
• Original Packaging: Products should be returned in their original packaging
• Proof of Purchase: You must provide a receipt or proof of purchase
• No Damage: Items must not be damaged, stained, or altered in any way
• Hygiene Products: Undergarments, swimwear, and intimate items cannot be returned for hygiene reasons

Non-Returnable Items

The following items cannot be returned or exchanged:

• Intimate apparel (underwear, lingerie, swimwear)
• Personalized or custom-made items
• Final sale or clearance items (marked as "Final Sale")
• Gift cards and vouchers
• Items purchased from third-party sellers
• Products damaged due to misuse or negligence

How to Return

Step 1: Initiate Return Request

Contact our customer service team via:

• Email: support@woofashion.com
• Phone: +91 1234567890
• Online: Log in to your account and go to "My Orders" > "Return Item"

Step 2: Receive Return Authorization

Once your return request is approved, you'll receive a Return Authorization Number (RAN) and instructions on how to send back your item.

Step 3: Pack Your Item

Securely pack the item in its original packaging with all tags attached. Include the Return Authorization Number and your order receipt.

Step 4: Ship the Item

Ship the item to the address provided in your return authorization email. We recommend using a trackable shipping service.

Refund Process

Processing Time

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.

Refund Method

• Original Payment Method: Refunds are issued to the original payment method used for purchase
• Credit/Debit Card: 5-10 business days to reflect in your account
• UPI/Net Banking: 3-5 business days
• Cash on Delivery: Bank transfer within 7-10 business days

Partial Refunds

In certain situations, only partial refunds may be granted:

• Items with obvious signs of use or wear
• Items returned without original packaging or tags
• Items damaged during return shipping (not properly packaged)

Exchanges

We offer exchanges for size, color, or style within the 30-day return window. To exchange an item:

1. Follow the return process outlined above
2. Indicate in your return request that you'd like an exchange
3. Specify the size, color, or style you'd like to receive
4. We'll ship the replacement item once we receive your return

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will:

• Provide a full refund or replacement at no additional cost
• Cover all return shipping expenses
• Expedite the replacement shipment

Important: Please inspect your order upon delivery and report any damage or defects within 48 hours of receipt.

Special Circumstances

Sale Items

Items purchased during sales or with discount codes are eligible for return, but refunds will be issued for the amount actually paid.

Gift Returns

If you received an item as a gift, you may return it for store credit equal to the item's value. The original purchaser will not be notified of the return.

International Orders

International returns are accepted within 30 days. However, customers are responsible for return shipping costs and any customs fees incurred.

Refund Guarantee

We stand behind the quality of our products. If you're not satisfied with your purchase for any reason, we'll make it right with a full refund, exchange, or store credit—your choice.